1. Purpose and Scope: This policy outlines the standards and procedures for the operation of our 3D printing services. It applies to all employees, customers, and third-party partners involved with the 3D printing processes at MHA Design Labs.
2. Service Offerings Types of Printing: We offer various 3D printing services including FDM (Fused Deposition Modeling), SLA (Stereolithography), and SLS (Selective Laser Sintering).
Materials: Available materials include PLA, ABS, PETG, resin, nylon, and others as specified in our service catalog.
3. Customer Responsibilities Design Submissions: Customers must submit design files in compatible formats (e.g., STL, OBJ). Designs should be checked for errors and optimized for 3D printing.
File Integrity: Customers are responsible for the accuracy and legality of their design files. We are not liable for issues arising from incorrect or non-functional designs.
Design Review: Our team will review submitted files for compatibility and potential issues. We may suggest modifications to ensure print quality and success.
4. Intellectual Property Ownership: Customers retain ownership of their designs, but we reserve the right to use images or descriptions of printed items for promotional purposes unless otherwise agreed.
Confidentiality: We commit to maintaining the confidentiality of proprietary designs and will not share or reproduce customer designs without permission.
Infringement: Customers must ensure their designs do not infringe on third-party intellectual property rights. We are not responsible for legal disputes related to IP infringement.
5. Printing and Quality Assurance Print Specifications: We will produce prints according to the specifications provided, including dimensions, materials, and finishes.
Quality Control: Each print undergoes quality checks. We will notify customers of any issues detected during printing and may offer to adjust or reprint if necessary.
Turnaround Time: Estimated turnaround times are provided at the time of order placement. Delays may occur due to unforeseen circumstances or high demand.
6. Pricing and Payment Cost Estimates: Pricing is based on factors including material usage, print complexity, and time. An estimate will be provided before production begins.
Payment Terms: Full payment is required before printing unless otherwise arranged. Accepted payment methods include [list methods, e.g., credit card, PayPal, bank transfer].
7. Cancellation and Refunds Cancellation Policy: Orders may be canceled within [X] hours of placement. Cancellations after this period may incur a cancellation fee.
Refunds: Refunds are offered for defective or incorrect prints. Refunds will not be provided for design issues or changes made after the print has begun.
8. Safety and Compliance Safety Guidelines: All printing operations must adhere to safety protocols. Customers should follow safety instructions when interacting with printed items.
Regulations: We comply with local regulations regarding material use, waste disposal, and workplace safety.
9. Customer Support Contact Information: For inquiries, issues, or support, customers can contact us at info@mhadesignlabs.com.
Feedback: We welcome feedback and aim to resolve any issues promptly to ensure customer satisfaction.
10. Policy Updates Revisions: This policy may be updated periodically. Customers will be informed of any significant changes affecting their orders or interactions with us.
11. Agreement :By placing an order, customers agree to adhere to this policy and acknowledge that they have read and understood the terms outlined.
.png)